CAPA (Corrective and Preventive Action) is a structured quality process to identify the root cause of a defect, fix it (corrective), and put controls in place so the same or similar defect does not recur (preventive).
Why It Matters
Closing an NCR without CAPA means the defect keeps coming back. CAPA forces 5-why or fishbone analysis, assigns ownership, sets due dates, and tracks effectiveness. For ISO 9001 or IATF 16949 certified factories, CAPA records are audit-critical and missing CAPAs lead to certificate suspension.
Example with Indian Context
A plastic injection moulding unit in Noida keeps getting customer complaints on short moulding in a specific cavity. The CAPA team runs 5-why analysis and finds the melt temperature sensor on machine 3 is drifting. Corrective action: recalibrate sensor, rework 240 pieces in stock. Preventive action: add monthly calibration to PM schedule and install high-temp alarm. Effectiveness is verified 30 and 60 days later with zero repeat complaints.
Related Terms
How ERPDrive Handles It
ERPDrive CAPAs link directly to source NCRs, customer complaints, or audit findings. Each CAPA has an owner, due date, root-cause notes, and effectiveness review. Open CAPAs show up on quality dashboards, and reminders go out before due dates slip.
See It in Your Factory
ERPDrive handles CAPA as a first-class workflow alongside BOM, MRP, quality, and GST. Book a 30-minute demo.
Book Free Demo